Refund Policy
Our Commitment to Your Care
At Align Chiropractic, your health and satisfaction are our highest priorities. We are committed to providing exceptional chiropractic care and transparent policies. This policy outlines our refund guidelines to ensure a clear, fair process for all our patients. We encourage you to read this policy carefully and contact our office if you have any questions.
General Refund Policy
Our goal is to ensure you are satisfied with the care you receive. While we cannot guarantee specific health outcomes, we are committed to providing professional, high-quality services.
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Services Rendered: Refunds are not provided for services that have already been rendered. When you receive a treatment, you are paying for the practitioner's time, expertise, and the clinical resources used during your appointment.
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Dissatisfaction with Service: If you are dissatisfied with a service you have received, please contact our clinic manager within 48 hours of your appointment. We want to understand your concerns and will work with you to find a suitable resolution, which may include a complimentary follow-up consultation or other appropriate measures. We will consider a refund on a case-by-case basis.
Prepaid Packages and Treatment Plans
We offer prepaid packages to make ongoing care more affordable and convenient.
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Unused Services: If you have purchased a prepaid package of treatments and wish to discontinue your care plan, you may be eligible for a refund for the unused portion of the package.
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Expiration: All prepaid packages must be used within 12 months from the date of purchase unless otherwise specified. Unused services remaining after the expiration date are not eligible for a refund.
Products
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Unopened Products: We offer a full refund for any unopened nutritional supplements or healthcare products returned within 30 days of purchase with a valid receipt.
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Opened Products: For safety and hygiene reasons, we cannot accept returns or provide refunds for any opened products.
Missed Appointments and Late Cancellations
We require at least 24 hours' notice to cancel an appointment. This allows us to offer the appointment slot to another patient in need of care.
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No-Show/Late Cancellation Fee: A fee of [e.g., $50] will be charged for missed appointments or cancellations made with less than 24 hours' notice.
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Prepaid Packages: If you miss an appointment or cancel late and have a prepaid package, one visit will be deducted from your package in lieu of the cancellation fee. Refunds are not provided for visits deducted due to late cancellations or no-shows.
How to Request a Refund
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Contact Our Office: All refund requests must be submitted in writing to our clinic manager. You can email your request to info@alignspokane.com or deliver it in person to our front desk.
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Provide Details: Please include your full name, the date of purchase, the service or product in question, and a brief explanation for your request.
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Review Process: Our management team will review your request in accordance with the guidelines outlined in this policy. We may contact you for more information.
Refund Processing
Once we approve a refund, we will process it within 7-10 business days. We will issue the refund to the original form of payment. If the original payment method is unavailable, we will mail a check to the address we have on file for you.
Thank you for choosing Align Chiropractic for your healthcare needs. Our team is here to support you on your wellness journey. Please do not hesitate to speak with us about any concerns.